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ClickTime + ServiceNow: Keep Clients and Jobs in sync, automatically

Sync your ServiceNow hierarchy — companies, accounts, or projects — directly into ClickTime Clients and Jobs, so your billing structure always reflects the source of truth in ServiceNow.

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Integration category

Works with ClickTime AI

ClickTime pricing plan

All Plans

Data sync

Integration overview

Keeps ClickTime Clients and Jobs in sync with records in your ServiceNow instance. You map which ServiceNow tables and fields represent Clients and Jobs, and the integration creates or updates matching records automatically. Sync is one-directional (ServiceNow → ClickTime), scheduled, and incremental.

ClickTime requirements

Enterprise subscription with this integration enabled
Administrator-level ClickTime account
ClickTime API key for the connection

ServiceNow

Active ServiceNow instance with API access
Account with permission to create an Application Registry entry (for OAuth)
A table representing Clients and/or Jobs (company/account, or project/work)

Keep your billing structure current, without manual upkeep

Clients and Jobs update automatically as ServiceNow records change — no manual re-entry or drift between systems.

Fit the sync to how your org already models data

You choose the tables and fields that map to Clients and Jobs, including custom fields and active-status logic — no fixed schema required.

Sync safely, without disrupting existing records

The first run links existing ClickTime records to ServiceNow by number without overwriting data. Create-and-update syncing begins only after that.

How ServiceNow Syncs with ClickTime

Each sync run follows the same basic flow, whether it's a scheduled run or an on-demand re-sync. A ServiceNow record is created or updated, and on the next scheduled sync (every 30 minutes by default) ClickTime checks for anything changed since the last run. Matching records are found by sys_id, or created if none exists, and the mapped fields are written to ClickTime. The outcome — created, updated, or skipped — is logged for that record.

Bullets you can derive:

One-directional: ServiceNow → ClickTime only
Incremental — only changed records process each run
OAuth (Authorization code grant)
sys_id is the permanent identifier, independent of name changes
Not real-time — appears on next scheduled run or on-demand re-sync

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