ClickTime FAQs

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Will I be automatically billed at the end of the trial?
Free trial

No. We must receive indication from you that you wish to continue using your account. You must activate your account at the end of your trial. Otherwise, your account is inactivated.

How long does implementation take?

Most teams are up and running within a few days, but some more complex organizations might take a few weeks. Our implementation team helps configure your cost structure, approval workflows, and integrations.

What's the current IRS mileage rate?

Official IRS mileage rates are primarily published on the IRS Standard Mileage Rates page. The IRS typically announces these rates for the following year in December.

Does ClickTime integrate with our ERP/accounting system?

Yes. We integrate with leading systems including NetSuite, QuickBooks, Sage Intacct, and more. Data exports map directly to your chart of accounts.

Can we see which approved expenses have been paid?

Yes. Administrators can track the status of all approved expense sheets—seeing which have been fully reimbursed and which are still outstanding. This helps ensure employees get paid on time and nothing falls through the cracks.

How much does ClickTime cost?
Pricing

The pricing model can be found on our pricing page. There is a nominal startup fee and a month-to-month charge; however, there is no contract length and nothing to install.

How is my company's invoice calculated?
Pricing

We base your fee on your Average User Count. Each day, your account is measured and the number ofactiveusers is recorded. At the end of your billing cycle, we take a simple average of each day’s user count to calculate your Average User Count for that billing period. We multiply that number against the cost per person, and that’s the total bill. If you inactivate an employee mid-month, they will not be counted in the daily average as of the date you inactivate them.

Why are "cookies" important?
Pricing

If you have your cookies disabled, you will not be able to log into your account. Cookies are necessary to establish your session. You will most likely receive a “timed-out” indication upon logging in. If this occurs, go into your browser preferences and enable your cookies. If you are concerned about what information is collected about you with the use of these cookies, please read our Privacy Policy.

I want to set ClickTime up on our local server. Is this possible?
Pricing

No. ClickTime is not designed to be hosted on your server. ClickTime is web-based application.

Who sets up the information (employees, clients, projects, tasks, and divisions)?
Pricing

Person(s) designated as your company’s administrator(s) or manager(s) enters that information.

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