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Introduction Timesheet Software Guide

Businesses today need to meet daily deadlines to stay on budget, on spec, and on time. To do this well, leaders must rely on accurate and complete records to control project costs and monitor the health and sustainability of their businesses. But before this level of understanding can be realized, data needs to be collected in an easy and accurate way. And that’s where timesheets come in.

What are timesheets?

Timesheets contain time entry data where an employer can formally track their employee’s work hours. Many businesses will use timesheets as a record of the time spent on projects, clients, or tasks.

This guide examines the evolution of timesheet methods and purposes, analyzes its uses for both blue-collar and white-collar workers, and explores best practices companies can leverage to control their project outcomes.

Timesheet Software Guide, Chapter I: The History of Time Tracking

From ancient beginnings to modern day Saas solutions, timesheets have certainly changed the way companies do business. Initially used to solely track work hours, modern software solutions now provide real-time business and operational insights at a glance, 24 hours a day. Below is a brief listing of some of the most impactful time tracking milestones throughout the centuries:

Hammurabi’s Code

Human beings have been tracking time for thousands of years. The oldest record of timesheet completion, the Code of Hammurabi, dates back to 1772 BC. The artifact is a massive, finger-shaped black stone pillar which scholars claim established some of the very first standards for commercial interactions, including time tracking.

Mechanical Time Clocks

In the 1880s, New Yorker William Bundy invented and patented the first mechanical time clock, a device that recorded employee start and end times. This invention proved revolutionary in the way businesses managed their employees and allowed for much more accurate time keeping records.

The Billable Hours

In 1943, Reginald Heber Smith, managing partner of the legacy firm Hale and Dorr, introduced the concept of billable hours for law firms. His intent was to provide for a fair, logical, and indisputable method for accounting for legal services—one that could provide complete transparency for both lawyers and clients alike. The billable hour heralded enormous growth in the monetary value of the legal hour, spurring the need for even more accurate and complete timesheets.

The Digital Age

In the 21st century, most all progressive companies use cloud-based timesheet software applications that offer much more than providing a space for logging work hours. Businesses now expect project management tools, automated reporting features, and budget management tools all included in a singular timesheet platform.

Timesheet Software Guide, Chapter II: Why Organizations Use Timesheets

Timesheet software is used by both white-collar and blue-collar businesses alike. Traditionally, these two groups of workers have been defined as being either office or field based. Strictly speaking, white-collar jobs typically entail work that involves information-based projects, or in other words, a "desk job" whereas blue-collar workers tend to perform manual or skilled labor in the field. These groups have very different use cases for timesheets, but both need to track daily work hours.

White-collar workers are generally more likely to track project hours, compared to their blue-collar counterparts who mostly track hours for time and attendance. For example, lawyers may need to log billable hours at a certain billing rate in order to correctly invoice a client. But fast food employees may use a swipe card to log the exact time they entered and left their physical job site. Both methods capture hours worked and are processed by back end operations such as legal, HR, payroll, etc.

Why Organizations Use Timesheets, Part 1: Timesheets For White-Collar Workers

Teams that use timesheets tend to understand in greater depth which projects and tasks are using the most resources. This knowledge is particularly helpful in white-collar industries who often need to understand the true cost of projects to determine their profitability. The following are eight common reasons why white-collar businesses find timesheets advantageous:

1. For Project Costing

During project execution, it’s imperative to track actual costs against forecasted costs and flag any variances. These variances may present as either overages or underages, but both are problematic. Any overages can quickly blow a budget. And while being under budget may initially sound positive, it can also indicate that the project isn’t progressing or hasn’t been properly scoped.

2. For Project Forecasting

By using timesheets, project managers can refer back to historical project data so they can create better timelines and budget estimates. Professional Services firms can also use this past data to help forecast potential profitability when considering new initiatives.

3. For Utilization Tracking

Timesheet data also provides knowledge around utilization rates which determine how much an employee’s time is billable. Knowing how many billable hours each employee is typically producing is an important consideration when it comes to forecasting revenue.

4. For Tracking Non-Billable Hours

Non-billable hours are also important to track on timesheets. Doing so shows which projects are being bogged down versus which ones that are running smoothly. Most employees will log non-billable hours at some point whether they are in training sessions, pitching a bid, or doing research. But when managers can identify outliers in specific projects by way of an increase in non-billable hours, it can serve as a red flag to check in with their team.

5. For Accurate Client Billing

When firms invoice clients they notify them of what work was completed, the financial value of that work, and the expected compensation. It’s critical that this is done accurately. Any incorrect billing may sever client trust. But by using timesheets, white-collar workers can log billable time down to the very minute. This level of precision results in much more accurate client billing and provides complete transparency into how much billable time was charged to a project.

6. For Uncovering Process Bottlenecks

Timesheets also serve as a highly effective way for white-collar workers to understand where process bottlenecks are occurring. By breaking down projects into specific activities, patterns and process gaps become evident. The data is often a clear indication as to where exactly in the workflow problems are arising.

7. For Profitability Analysis

Profitability analysis is the process by which businesses decide whether a project is worth the time, effort, and resources that will be allocated towards it. It’s also why businesses prioritize one project over another when there are multiple initiatives vying for resources. Timesheet data provides business leaders with a top-down view of all the resources and hours spent. This helps leaders take a long lens approach to assessing project profitability.

8. For Grant Compliance

All U.S. businesses that receive grant money, whether they are non-profit or otherwise, are required to keep meticulous records and provide strong internal controls. This is especially important for non-profit organizations who are often tracking grant spend down to the penny. These organizations often use timesheets to record how many hours their employees spend on each program. By doing so, they can allocate employee compensation across the grants they're servicing. These records are often used in grant financial audits.

Why Organizations Use Timesheets, Part 2: Timesheets and Software For Blue-Collar Workers

Blue-collar workers tend to use timesheets mainly for time and attendance tracking. Location monitoring is a valid concern for this group of workers because they typically need to be physically present on job sites before they can start logging hours. To facilitate blue-collar work, timesheets are often used to help with the following:

1. For Accurate Payroll

Blue-collar businesses primarily rely on timesheets so workers get paid correctly. In addition, when businesses integrate timesheets with their payroll systems it helps to streamline accounting workflows. Doing so can add an extra layer of protection to ensure that payroll is executed accurately, quickly, and legally. Moreover, using timesheet software creates a digital audit log that can be pulled should any controversy arise. These logs provide clear evidence as to when timesheets were submitted, approved, and edited, which could prove crucial should an audit or employee dispute occur.

2. For Location Tracking

Businesses such as transportation companies need to know where their fleets are at every moment and whether deliveries are tracking on time. Therefore, geolocation and GPS tracking tools are now built-in to mobile time tracking apps. In addition, truckers use expense tracking, transportation estimates, and billing features which may all be included in timesheet software platforms.

3. For Employee Scheduling

A construction foreman who oversees large projects and multiple job sites needs to ensure crews are correctly scheduled. Foremen can use timesheet software to create employee schedules and even provide directions to job sites. Rescheduling or pausing work, due to inclement weather or otherwise, is also facilitated by having a central communication tool designed for this level of day-to-day agility.

4. For Capacity Planning

A landscaping company may need to scale workforces depending on seasonal demand. Employing a flexible workforce ensures that businesses have the right number of workers employed at peak times to support their project load. Timesheet software can make this process easier by offering capacity planning tools which help determine the roles, people, and skills needed for each job.

Why Organizations Use Timesheets, Part 3: For Both Blue-Collar and White-Collar Businesses

While the job requirements differ greatly between these two types of work, there are some areas of overlap as to why both businesses use timesheets. Below are three use cases that apply to both groups:

1. For Overtime Costs

When overtime costs are left unchecked, expenses tend to get out of control fast. Timesheets help give clarity to complex overtime calculations which may vary by state, country, or currency. Knowing this information early in a project’s life cycle can give managers the information needed to take corrective action.

2. For Regulatory Compliance

All U.S. businesses are required to track time for all non-exempt employees and maintain those records for two years. Doing so not only keeps companies FLSA compliant, but also helps them avoid potential lawsuits. The FLSA states that employers may use any timekeeping method they choose, as long as the resulting records are complete and accurate.

3. For Time Off Tracking

Both blue-collar and white-collar workers are entitled to days off for various reasons. Timesheets can help managers distinguish why their employees are not at work whether it is for vacation, holiday, sickness, family leave, disability, etc. Employees can also be assigned customized leave types depending on their terms of employment.

Timesheet Software Guide, Chapter III: Methods of Tracking Time

Methods of time tracking have become more sophisticated and complex with every technological advancement. Below is a brief look at this fast progression:

Paper Entries

The most basic method of tracking time is by creating handwritten paper entries. These are easily done, but the drawbacks are significant. Paper entries need to be stored in a physical location, scanned in order to be shared, and can be lost or damaged easily.

Excel Spreadsheets

Excel spreadsheets enable employees to manually enter time worked on projects and share them with managers. However, each time entry is still very much a manual task, and spreadsheets often become unwieldy. Reporting features are possible in Excel, but often require complicated formulas and pivot tables.

Project Based Timesheet Software

These platforms work well because they are scalable, streamline the timesheet approval process, and are typically based in the cloud, thereby offering vital security safeguards. Methods of logging time via software include the following:

  • Desktop Apps - Desktop apps are applications that run stand-alone on a computer. Organizations should determine whether employees need to access their timesheets from any location, or if they should only be able to do so from their work stations.
  • Mobile Apps - With mobile apps, the main advantage is portability. Workers can log their hours in real time from any location. In addition, they can easily upload receipts, log worked time down to the minute, and submit timesheets for approval.
  • Web-Based Logging - When timesheets are hosted in the cloud, but are not accessible via a mobile app, workers can use a standard web browser to login to their accounts to track their hours.

Time & Attendance Software

Time and attendance software tracks how long employees work each day. These solutions are often easy to use, give employees multiple ways to clock in and out, manage paid time off, and integrate with payroll services. Below are common features of time and attendance platforms:

Swipe Cards

Swipe cards are a simple way of logging employee time. Cards contain magnetic strips that are swiped to gain entry into physical locations and to register and log employee arrival and departure times.

Kiosks

Kiosks enable multiple workers to easily log in and out on the same shared device, functioning as a single log in station in the workplace for all employees.

Geofencing

Geofencing uses virtual geographical boundaries to restrict where employees can and cannot clock in. When mobile devices enter and exit these defined parameters, triggered responses automatically log time on their behalf.

Biometric tracking

Biometric tracking uses state-of-the-art clocking systems to identify employees via fingerprint sensors, facial recognition, iris scans, or even by unique hand geometry.

Timesheet Software Guide, Chapter IV: Why Purchase a Timesheet Software Platform

Today, every business model can directly benefit from tracking work hours. Specifically, the following are nine business processes that are streamlined after a successful timesheet software implementation:

1. Planning and Budgeting

Planning and budgeting tools gives businesses a leg up when it comes to sticking to forecasts. Managers can use these tools to track project spend in real time, allowing for any necessary course corrections. The best software solutions also show past project performances that are similar in scope. Leaders can then use that information to inform current projects.

2. Profitability Analysis

Timesheet software facilitates profitability analysis by helping managers understand how to optimize profit margins. Leaders can manage billing rates during a project's lifetime to reflect changes to salaries, roles, or scope creep which all affect financials in long-term projects.For example, for businesses that provide a service, tracking employee billing rates allows them to see what servicing a client truly costs. Once they can attest to a project’s true cost, they’re then able to determine which projects will yield the highest profit.

3. Capacity Planning

The best timesheet software solutions also offer capacity planning tools. These tools make it easy for managers to see the total amount of projects teams can take on in relation to the number of workers they employ. By using software capacity tools, leaders can create accurate, real-time resource plans.

4. Project Performance Management

Easy-to-use project dashboards enable managers to monitor client and project performance directly from one screen. These list views are often filterable and can provide spend rate data in real time. This way, leaders aren’t waiting until the end of a pay period to catch project overages/scope creep.

5. Streamlined Back End Processes

Timesheet software solutions also help streamline processes across business departments. When integrated with payroll, managers can quickly send hours worked by employees eliminating the need for duplicate data entry. Invoicing can also be facilitated by separately tracking billable hours.

6. Centralize Project Costs

Centralizing data has an important impact on project costs. Bill and cost rates may vary by employee, client, project, task, role, or more. By using timesheet data, project billings and cost data become easily accessible. Timesheet software will recognize any overruns and programmatically alert stakeholders.

7. Automatic Cost Rate Calculation

Automatically calculating the cost of every hour salaried employees work enables leaders to understand the price of each employee’s time. Timesheet software can then allocate those costs across the projects they work on so managers can understand their true project spend.

8. Increased Timesheet Accuracy

A time tracking platform often has automated tools and reminders to alert employees it’s time to complete their timesheets. When time entry data is entered into the systems as it is completed, it greatly increases the likelihood of that data being accurate.

9. Expense Tracking

Some timesheet software allows employees to track expenses for purchases or costs incurred against a project by creating expense sheets that are then submitted for reimbursement. Once expenses are approved, costs can immediately be available for project cost reporting, analysis, and billing.

Timesheet Software Guide, Chapter V: Selecting the Right Timesheet Software Vendor for You

When choosing the right timesheet vendor, it’s important to consider whether that seller has a proven record of trust. Vendors who emphasize strong client relationships are typically known in their industries for providing consistency and transparency in their servicing. This is important because strong vendor relationships are directly correlated with positive outcomes and higher levels of efficiency. Before purchasing timesheet software, consider whether the vendor provides the following:

Reputable Customer Success Teams

The best Customer Success Teams will thoroughly evaluate the needs of the organization before implementation even begins. These teams should conduct deep dives into what customers want and expect from the product and ensure those demands are being met. Reps should be available to answer any technical questions, and will often collaborate with in-house Professional Services Teams for further customizations.

Scalable Platforms

Medium-sized businesses must be particularly mindful of scalability because they have the biggest growth potential. Before committing to a timesheet vendor, businesses should consider whether that product can be easily scaled to accommodate the potential for rapid growth. Any platform that is not scalable will prove to be problematic. Static platforms quickly wane and are often unable to keep up with dynamic trends and industry challenges.

Pre-Built Integrations

Pre-built integrations enable businesses to keep pace with technological growth. Repeatedly, they prove to be easy and quick solutions. For timesheet software, some of the most popular pre-built integrations include Salesforce, BambooHR, QuickBooks, and Slack.

Custom Integrations

Custom integrations enable businesses to connect their software, systems, platforms, or web sites according to their business's needs and specifications. When done strategically, customized timesheet integrations can greatly facilitate company operations. Some common customized timesheet integrations include those for payroll, expense tracking, HR, or customer relationship management.

Application Programming Interfaces (APIs)

APIs work as go-betweens that enable developers to build new programmatic interactions between various applications. For example, in terms of timesheets, APIs are used to sync employee timesheet data, employee leave or allowances, and employees leave balances to HR software. The two-way functionality ensures that an update in one application is automatically populated in the other, ensuring redundant entries are eliminated.

System Security

Information that is commonly stored by businesses, be that employee records, customer details, or transactions always needs to be protected. When choosing timesheet software, the best vendors will always be transparent with their clients around what security measures are being employed. Topics to inquire about include the following:

  • Encryption Practices - One of the best encryption protocols available today is the Advanced Encryption Standard (AES). The AES algorithm transforms data and makes it indecipherable to hackers and other individuals attempting to access data without authorization.
  • Backups - Timesheet data should always be backed up to ensure business continuity. Backups protect against human error, hardware failure, virus attacks, power failure, and natural disasters.
  • Firewalls - Servers should reside behind industry-standard firewalls and security appliances. Firewalls provide protection against outside cyber attackers by shielding networks from malicious or unnecessary network traffic.

Summary

Throughout history, time tracking has evolved from the simple task of logging work hours to becoming a critical engine used to drive powerful software solutions. The tools available today help myriad businesses in every industry optimize their efficiency, productivity, and profitability. When implemented properly, timesheet software can help managers, workers, and clients get the work they need done, done well, and done on time.