difficult client waving fist

8 Ways to Manage Difficult Clients

If you’re running any kind of service agency, you can probably rank your clients on a nice chart: at the top there’s “A joy to work with” and at the bottom there’s “Break out in hives just from hearing their name.”

Unfortunately, difficult clients are an unavoidable fact of life. There are, however, some tried-and-true methods of dealing with them, which allows you to keep their business while maintaining your sanity.

Don’t Say Yes (Unless It Make Sense)

If you’ve got...

empty white office with grey chairs alongside long grey table

Resource Allocation: It’s Not Just for Project Managers

At its core, the problem of resource allocation comes down to a simple premise: given a limited set of resources, how can you best utilize them to reach a desired result?

In business, as in life, coming up with a strategy to allocate resources effectively can pay huge dividends. In the real world, however, we all know that resource allocation – assigning work, making budgets, planning for the future – often gets pushed aside in favor of simply doing the...

employees engaged in thoughtful conversation

Project Cost Estimation: Templates, Tools, and More!

So you’re starting a new project. Great! Business is booming! But how do you estimate how long this project will take to complete? Five hours? Five days? How much will it cost your business to perform this work? Are there any opportunity costs associated with taking on this new project or client?

It can be difficult to answer these types of questions while you are busy running a business. But unrealistic project estimation frustrates employees and clients alike, as it...