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World-Class Support

At ClickTime, we pride ourselves on delivering prompt and informative support to your requests and inquiries

New to ClickTime?

Questions about your demo? You may be interested in downloading our handy FAQ and QuickStart Guide.

Technical Support

+1 415 684 1180

Support hours: 9:00 AM - 5:00 PM PST, Monday-Friday

The ClickTime Support Team strives to give you prompt and informative responses to your questions. We aim to give you an initial response to your inquiry before the end of the business day!

Still can't find what you're looking for?

Feel free to email us:

sales@clicktime.com
(demo customers)

support@clicktime.com
(active customers)

or phone us at
888-746-8227.

Need help with your account? Click-to-call is available to all our Premium Support subscribers.

Need Immediate Support?

Download Web Timesheet Guides and Manuals

Featured: ClickTime Quick Start Videos

ClickTime - Feature Overview

See how things are done in ClickTime, from basic time entry to timesheet submission and more!

ClickTime.com - Feature Overview

Estimates - Take Control of Project Planning

Compare up-to-the-second estimated job values with actual job values

ClickTime.com - Estimates - Take Control of Project Planning

Top Frequently Asked Questions

  1. Does ClickTime keep track of time that has been/has not been exported to QuickBooks® 2010 for invoicing?
  2. Can I create time estimates for Jobs in ClickTime? Then can I later compare them to actual values in real-time?
  3. Can I create custom reports? What are my options?
  4. My clients and employees have different billing rates and pay rates. Can I generate both an invoice to my client AND a payable amount to my employees?
  5. How can I add a new employee to my account?

Q1. Does ClickTime keep track of time that has been/has not been exported to QuickBooks® 2010 for invoicing?

Yes. Both the "ClickTime Connector for Use with QuickBooks®" and "QuickBooks® Time Export" tools include labeling features that help organize and track data synchronization into your QuickBooks® application. View Video Help.

Q2. Can I create time estimates for Jobs in ClickTime? Then can I later compare them to actual values in real-time?

Yes. The Job detail page allows you to enter a value for estimated job hours. Our "Job Section : Job Estimate Comparison" report provides managers and administrators with a detailed real-time breakdown of estimated versus actual hours.


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