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8 Ways to Manage Difficult Clients

If you’re running any kind of service agency, you can probably rank your clients on a nice chart: at the top there’s “A joy to work with” and at the bottom there’s “Break out in hives just from hearing their name.”

Unfortunately, difficult clients are an unavoidable fact of life. There are, however, some tried-and-true methods of dealing with them, which allows you to keep their business while maintaining your sanity.

Don’t Say Yes (Unless It Make Sense)

If you’ve got...

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Billable vs. Non-Billable Hours: How to Get Paid for Both

Balancing billable and non-billable hours is a constant challenge for agencies, consultants, and contractors. Clearly, companies and teams want to bill as many hours as possible, but one of the most effective ways to get new clients — and more hours — is to do more of non-billable work: marketing, internal branding, recruiting, etc.

The goal is to generate enough billable hours, and charge enough for them, to cover your non-billable activity.

This, of course, is easier said...

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How to Harness Employee Competition

There’s little doubt that workplace competition can be both fun and motivating. It's a well-needed diversion from the daily grind, and when done correctly, can get employees to stretch that much further to meet their goals.

Great, right? Well, sort of.

While intra-office competition – over sales goals, customer service, or any other metric – can be a useful tool to stimulate work effort, it can also produce a host of undesired consequences. Like alienation. Or anxiety. Or unhealthy...

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