ClickTime and Browser Compatibility

We pride ourselves in maintaining ClickTime's compatibility with the most current web browsers including Chrome, Internet Explorer (IE), Firefox, and Safari. We're happy to announce compatibility with Microsoft's new Edge browser that came out this week and is included in Windows 10.

In order to keep ClickTime working smoothly, securely and to add new functionality, it becomes necessary to stop supporting the oldest browsers. Following in the footsteps of Salesforce, Google and Microsoft, we are going to phase out support for IE versions 8 and older as follows:

  • Starting on September 29, 2015, IE8 and IE7 will not be able to access the "Company" tab and its administrative functionality.
  • February 1, 2016 - IE8 and IE7 will no longer be supported for use with ClickTime.

Why is this happening?

  • IE7 and IE8 are less secure. IE7 was released in 2006 and IE8 in 2009 and there have been multiple security vulnerabilities discovered in these older browsers over the years. Microsoft will no longer be providing security updates for these browsers and we want to make sure our customers' data is safe.
  • Our customers are moving to newer browsers. Less than 3% of people in ClickTime use one of these old browsers.

What does this mean to me?

  • Starting in a few weeks, people who sign in to ClickTime with IE7 and IE8 will start seeing warning messages about the need to use a different browser.
  • Managers and administrators will need to upgrade to a newer version of IE or use a different browser to perform administrative functionality including reviewing and approving time and expense sheets.

What will happen if I don't take action?

  • While people may still be able to access the service from IE7 and IE8, new and/or existing features and functionality will no longer be tested for compatibility with those browser versions.
  • Bugs or performance issues that exist only when using IE7 and IE8 will not be fixed after February 1.

How can I determine which of my users are still on IE7 and IE8?

Earlier this week we emailed all administrators of customers who've had one or more recent sign-ins using IE7 or IE8. If you didn't get that email then your organization is probably not affected by these changes. If you'd like to double-check and get a list of people, if any, from your organization that have recently signed in with IE7 or IE8, please let us know, and our ClickTime Support team will be happy to assist you.

How can I get more information?

ClickTime Support is always available to answer any questions you may have about this change. If you have further questions, please let us know.