Frequently Asked Questions
Get the answers you need, quickly
We strive to deliver a high-quality, incredibly friendly software experience to our customers. We welcome you to reference this FAQ as you familiarize yourself with our time tracking and expense system.
Please select a category from our FAQ:
ClickTime Free Trial
Q: How do I demo ClickTime?
A: If you would like to demo ClickTime, go to Free Trial
and fill out the submission form. You will
be asked for some basic information. When we receive your submission for the
demo request, we will activate your free trial, and you will be notified via
email.
Q: How long does the trial/demo last?
A: 30 days.
Q: Will I be automatically billed at the end of the trial?
A: No. We must receive indication from you that you wish to continue using your
account. You must activate your account at the end of your trial. Otherwise,
your account is inactivated.
Pricing/Costs
Q: How much does ClickTime cost?
A: The pricing model can be found on our pricing
page. There is a nominal startup fee and a month-to-month charge; however, there is no contract
length and nothing to install.
Q: How is my company's invoice calculated?
A: We base your fee on your Average User Count. Each day, your account is measured
and the number of active users is recorded. At the end of your billing
cycle, we take a simple average of each day's user count to calculate your Average
User Count for that billing period. We multiply that number against the cost
per person, and that's the total bill. If you inactivate an employee mid-month,
they will not be counted in the daily average as of the date you inactivate
them.
Q: Why are "cookies" important?
A: If you have your cookies disabled, you will not be able to log into your
account. Cookies are necessary to establish your session. You will most likely
receive a "timed-out" indication upon logging in. If this occurs, go into your
browser preferences and enable your cookies. If you are concerned about what
information is collected about you with the use of these cookies, please read
our Privacy Policy.
Q: I want to set ClickTime up on our local server. Is this possible?
A: No. ClickTime is not designed to be hosted on your server. ClickTime is web-based
application. We do have a desktop application that each individual employee
can download onto their desktop, but that is for time entry only.
Q: Who sets up the information (employees, clients, jobs, tasks, and divisions)?
A: Person(s) designated as your company's administrator(s) or manager(s) enters that information.
Q: Can we import our data into ClickTime, for example, our employees and previous time data?
A: We are able to do this on an as-quoted basis. Please contact
sales@clicktime.com for further information.
Q: How can I access timesheet approvals and expense tracking?
A: Please contact your account manager at sales@clicktime.com
for more information regarding the ClickTime Timesheet Approvals module and the
ClickTime Expense Tracking module.
Security
Q: How secure is ClickTime and where does my data reside?
A: All customer data is safely stored at the ClickTime Datacenter, which has
backup power, RAID storage, and nightly backup. (It's probably a lot safer
than the data you keep in your own office.) For more information, please read
our privacy statement.
Q: How often do you back up the data in your system?
A: We back up the data several times throughout the day. However, if backing
up your data is an extremely important issue for your company, we recommend
that you export your own company data to your hard disk on a regular basis and
save it.
Q: What is SSL and what does it do for me and my company?
A: SSL stands for Secure Sockets Layer, and it provides secure connections for
you and your employees while submitting data. While using SSL is more secure,
the user will notice a slower ClickTime experience. For more information on
SSL, go to http://webopedia.internet.com/TERM/S/SSL.html.
Q: Do I have the option to require SSL for individual users?
A: At this time you may only choose to have SSL required for all employees in
your company using ClickTime. However, if individual users want to use SSL,
they can simply add an 'S' after the http in the browser address. For example,
from the home page, add the 'S' after http so that it reads: https://www.clicktime.com.
The user will then be using SSL connections for the current session of ClickTime.
Q: Does ClickTime support single-sign-on?
A: Yes, we support OpenID. With OpenID, you don't need to type in usernames and passwords to securely enter the web sites and applications that support it. You can manage one set of credentials and one password for all your web apps.
Exporting Data/Accounting System Integration
Q: Can ClickTime integrate into my existing billing or accounting system?
A: Currently, we support integration for QuickBooks® with all plans. For other billing and accounting systems, please contact your sales professional for customized integration options.
Q: Does ClickTime export to QuickBook®?
A: ClickTime does export data into QuickBooks®. Please read these instructions
for further information and directions on how to export your data.
Q: How much data can I export at a time?
A: You may export one year of data at a time. For example, you may export data
from April 10, 2010 to April 10, 2011.
