ClickTime
Free Trial
Pricing/Costs
Security
Exporting Data/Accounting System Integration
Q: How do I demo ClickTime?
A: If you would like to demo ClickTime, go to Free Trial
and fill out the submission form. You will
be asked for some basic information. When we receive your submission for the
demo request, we will activate your free trial, and you will be notified via
email.
Q: How long does the trial/demo last?
A: 30 days.
Q: Will I be automatically billed at the end of the trial?
A: No. We must receive indication from you that you wish to continue using your
account. You must activate your account at the end of your trial. Otherwise,
your account is inactivated.
Q: How much does ClickTime cost?
A: The pricing model can be found on our pricing
page. There is a nominal startup fee and a month-to-month charge; however, there is no contract
length and nothing to install.
Q: How is my company's invoice calculated?
A: We base your fee on your Average User Count. Each day, your account is measured
and the number of active users is recorded. At the end of your billing
cycle, we take a simple average of each day's user count to calculate your Average
User Count for that billing period. We multiply that number against the cost
per person, and that's the total bill. If you inactivate an employee mid-month,
they will not be counted in the daily average as of the date you inactivate
them.
Q: Why are "cookies" important?
A: If you have your cookies disabled, you will not be able to log into your
account. Cookies are necessary to establish your session. You will most likely
receive a "timed-out" indication upon logging in. If this occurs, go into your
browser preferences and enable your cookies. If you are concerned about what
information is collected about you with the use of these cookies, please read
our Privacy Policy.
Q: I want to set ClickTime up on our local server. Is this possible?
A: No. ClickTime is not designed to be hosted on your server. ClickTime is web-based
application. We do have a desktop application that each individual employee
can download onto their desktop, but that is for time entry only.
Q: Who sets up the information (employees, clients, jobs, tasks, and divisions)?
A: Person(s) designated as your company's administrator(s) enters that information.
Q: Can we import our data into ClickTime, for example, our employees and previous time data?
A: We are able to do this on an as-quoted basis or if your company subscribes
to the Corporate Rate Plan. Please contact
sales@clicktime.com for further information.
Q: How can I access timesheet approvals and expense tracking?
A: Please contact your account manager at sales@clicktime.com
for more information regarding the ClickTime Timesheet Approvals module and the
ClickTime Expense Tracking module.
Q: How secure is ClickTime and where does my data reside?
A: All customer data is safely stored at the ClickTime Datacenter, which has
backup power, RAID storage, and nightly tape backup. (It's probably a lot safer
than the data you keep in your own office.) For more information, please read
our privacy statement.
Q: How often do you back up the data in your system?
A: We back up the data several times throughout the day. However, if backing
up your data is an extremely important issue for your company, we recommend
that you export your own company data to your hard disk on a regular basis and
save it.
Q: What is SSL and what does it do for me and my company?
A: SSL stands for Secure Sockets Layer, and it provides secure connections for
you and your employees while submitting data. While using SSL is more secure,
the user will notice a slower ClickTime experience. For more information on
SSL, go to http://webopedia.internet.com/TERM/S/SSL.html.
Q: Do I have the option to require SSL for individual users?
A: At this time you may only chose to have SSL required for all employees in
your company using ClickTime. However, if individual users want to use SSL,
they can simply add an 'S' after the http in the browser address. For example,
from the home page, add the 'S' after http so that it reads: https://www.clicktime.com.
The user will then be using SSL connections for the current session of ClickTime.
Q: Does ClickTime support single-sign-on?
A: We don't yet support a single-sign-on technology because we
believe each of the major systems presents challenges. (SAML is
limited to larger enterprises, Cardspace favors Microsoft-based
organizations, and OpenID is simply too new & scarce.) Because we
never spread ourselves too thin in matters of security, we're asking
our customers to suggest the best direction for us. Based on their
input we will likely adopt one of these systems. Please make suggestions and comments on our
support form.
Exporting Data/Accounting System Integration
Q: Can ClickTime integrate into my existing billing or accounting system?
A: Currently, ClickTime only exports data directly to QuickBooks. Integration
with other accounting systems is possible by exporting your data as an Excel
or Text file and then importing it into your accounting system.
Q: Does ClickTime export to QuickBooks?
A: ClickTime does export data into QuickBooks. Please read these instructions
for further information and directions on how to export your data.
Q: How much data can I export at a time?
A: You may export one year of data at a time. For example, you may export data
from April 10, 2006 to April 10, 2007.